Frequently Asked Carpet Cleaning Questions

How long will it take for my carpet or upholstery to dry?

It typically takes about 1 hour for your carpets to dry. Usually the first rooms we clean will be dry by the time we leave. Drying time for upholstery is very difficult to predict since there are so many different types of upholstery and furniture construction. Dry time is regulated by humidity and air flow to the room. If the relative humidity of the air in the room is high or at saturation level, drying time takes longer. In these situations, air conditioning or heat, depending on the time of year, will help speed the process. Not only do the above mentioned environmental issues impact the drying time, but the material will have a significant effect as well. As a general rule, expect most upholstery to take up to 24 hours to dry.

Will the cleaning agents used harm my children or pets?

Our cleaning solution is water based and completely safe for people, pets and the environment.

How long do I have to wait after cleaning to let my children or pets on the carpet or upholstery?

The carpet may be walked on with clean feet, socks or shoes while damp. Activity on the carpet should be limited to this foot traffic until the carpet is dry. If you do walk on damp carpet please use extreme caution when transitioning from damp carpet to hard surfaces such as hardwood or tile as it can be slippery. The upholstery should be allowed to dry completely before returning the cushions and pillows to their usual places.

How long do I need to stay off of my newly cleaned and polished hardwood floors?

You can replace furniture and walk on your hardwood floors immediately after we finish the cleaning and polishing. Please be aware that the floors will be slippery for a period after they are cleaned.

Do I need to vacuum before you arrive? Do I need to sweep the hardwood floors?

No. As part of our thorough cleaning process we will vacuum all carpets and sweep the hardwood floors.

Do I need to move my furniture before the crew arrives?

No. We’ll move most furniture including sofas, chairs, end tables, dining tables, etc. Once we move your furniture, we’ll clean the carpet (or hardwood floor) and return it to its rightful place. We refrain from moving items that we may damage including entertainment centers with electronic equipment on them, display cases with delicate items, china cabinets which are full of china, and large bookshelves. We are glad to move these items if they are emptied of valuables. We do suggest you remove any breakable items from table tops, etc. We also do not move items that are too heavy to move (such as pianos, pool tables, water beds, etc), or items where there is simply no place to put them while cleaning, such as large beds.

Do I have to be home while you are working in my home?

It is not necessary that you be home while we are cleaning your carpets, upholstery, or hardwood floors because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet, furniture, or hardwood floors. Our carpet cleaning process if very quiet so as not to disturb you as you go about your daily activities.

Can I cancel or reschedule my appointment?

We understand that schedules change and you can’t always keep your appointments. We are very happy to work with you to find a more convenient time, should a conflict arise in your schedule. Since our other customers and employees depend upon our schedule, we ask that you give us at least 48 hours notification of a cancellation. This allows us an opportunity to service another person who may be in need of service.

What payment methods to you accept?

We accept cash, checks, and all major credit cards. (Visa, MasterCard, American Express, and Discover)

How do you guarantee customer satisfaction?

We are happy to correct any situation that leads to your dissatisfaction. We want to keep you as a customer for life and are committed to doing what it takes to assure 100% satisfaction.

Heaven's Best Carpet Cleaning

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